MERCHANT SUPPORT
How can we help?
If your business accepts payments through Sisalto Pay®, our team is here to help. Whether you have a question about your merchant account, need assistance with a payment or wish to raise a concern, please contact us by phone or email (both provided below), or through the form on this page.
If you are a customer with a question about a purchase, charge or refund, please contact the business you paid directly.
Complaint Reporting Process for Canadian Merchants
If you are a Canadian merchant and believe that our conduct is contrary to the Code of Conduct for the Payment Card Industry in Canada, you may report the matter to us through the following channels:
📞 Toll-free: +1 800-449-5199
📧 Email: [email protected] (or use the form on this page)
Upon receipt of your concern, we will acknowledge your complaint within a maximum of five (5) business days. We will investigate and address your complaint within a maximum of twenty (20) business days and provide written notification of the outcome.
If you believe your issue has not been adequately addressed, you may escalate the matter to the Financial Consumer Agency of Canada (FCAC). The FCAC provides additional information regarding complaint handling procedures and merchant rights.
Contact Merchant Support
Please do not include passwords, full payment card numbers or card security codes.
Sisalto Pay®
Adopt PIREL’s Sisalto Pay® ePayment solution, to integrate with your existing solutions or in concert with our automated accounts receivable or accounts payable products.
Rely on efficiency, security and the highest technological standards to ensure your peace of mind and that of your customers and suppliers with regard to their transactions.